BMC Remedy Request Fulfillment
If you are familiar with ITIL then you probably know what the difference between
and Incident, Service Request.
It is important that modifications to production resources are closely tracked and controlled to ensure stability and conformity of the operation.
With acceptance into service the operational approvals are given.
If a file transfer to New York failed production support personal is entitled to transfer the file manually because the
there is an operational approval for the service to transfer the file
A Manager from Miami request the file. This has to be denied because of the lack of approval.
The responsible authorities have to grant the transfer first.
There are some none perinatal task that occurs again and again.
These are pre-approved and are part of the request fulfillment process.
Examples are:
- password reset
- data cleansing if inconsistent data
These are requested with Service Request;
Status: Published Date: 2017/06/05 14:12:58 Revision: 1.1
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